Palatinus Handmade blades are premium products crafted by hand from multiple layers of carefully laminated veneer, dried for several weeks after gluing to ensure optimal stability. We offer two distinct types of product, and your rights differ depending on which you order:

• Standard catalogue models, blades offered as defined products in our SHOP (e.g. the ZC Collection and other listed models), sold to a fixed specification.
• Custom-made blades, blades manufactured to your individual specification or clearly personalized to your requirements (e.g. custom weight, ply layout, veneer selection, handle type or engraving), ordered via CUSTOM-MADE BLADES.

This distinction matters for the right of withdrawal (Section 6). Where a product is genuinely made to your individual specification, the statutory right of withdrawal does not apply, this is clearly indicated before you complete such an order.

Each blade is made to order. Production typically takes 5–7 business days from order confirmation; during high-demand periods this may vary slightly.

• We do not ship within Hungary. Shipping is available exclusively to EU member states and to non-EU countries worldwide.
• Orders are shipped via the express services of DHL or FedEx, depending on destination.
• Typical delivery after dispatch: 1–2 business days within the EU; 2–3 business days outside the EU, plus customs processing time.
• Once dispatched, you automatically receive an email with your tracking number and a tracking link.
• For customers outside the EU, customs duties, taxes and other import charges are the responsibility of the buyer.

All prices shown to consumers in the webshop are gross prices — the final amount you pay.

• Within the EU: a single, uniform gross price is displayed. Under the EU One-Stop-Shop (OSS) scheme, the VAT rate of the customer's country is included in and settled from this price.
• Outside the EU: sales are treated as export and shown at the net price (0% Hungarian VAT). Import duties, taxes and charges in the destination country are the buyer's responsibility (see Section 3).

The applicable price and currency are shown at checkout before you confirm the order.

Because production begins shortly after confirmation:

• Modifications and cancellations by agreement are accepted within 24 hours of order confirmation.
• After this period production begins. This commercial modification window is separate from, and does not limit, any statutory right of withdrawal under Section 6.

This Section applies to consumers (natural persons acting outside their trade or profession) in the EU, in line with Government Decree 45/2014 (II. 26.) and Directive 2011/83/EU.

6.1 Standard catalogue models

For standard models, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods (for multiple items in one order, the last item).

How to withdraw. You must inform us of your decision by an unequivocal statement. You may:

• use our online withdrawal function ("Withdrawal from the contract") available on the website; or
• send an email to info@palatinushandmade.com; or
• use the model withdrawal form in Annex 1 (its use is optional).

To meet the deadline, it is sufficient to send your communication before the withdrawal period expires. We will confirm receipt of your withdrawal statement without delay on a durable medium (e.g. by email).

Effects of withdrawal. We will reimburse all payments received from you, including the standard delivery cost (except any extra cost arising from a delivery type you chose that is more expensive than our standard option), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We use the same means of payment you used, at no fee to you. We may withhold reimbursement until we have received the goods back, or you have supplied proof of return, whichever is earlier.

Returning the goods. You must send back or hand over the goods without undue delay and no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

6.2 Custom-made blades — no right of withdrawal

In accordance with Government Decree 45/2014 (II. 26.), § 29(1)(c), the right of withdrawal does not apply to goods manufactured to the consumer's individual specification or clearly personalized to their needs. This exclusion covers custom-made blades as defined in Section 2. You acknowledge this before completing a custom order, and once production has started such an order cannot be cancelled or returned on withdrawal grounds. This does not affect your statutory warranty rights under Section 7.

All blades are thoroughly inspected before dispatch. Nothing in these Terms limits the statutory rights of consumers.

Warranty of conformity (kellékszavatosság). For a period of 2 years from delivery you may enforce a warranty claim for a defect that existed at the time of performance. During the first year it is presumed that the defect existed at delivery, and it is for us to prove otherwise; after the first year the burden of proof lies with you. You may request repair or replacement, or — under the conditions set by law — a price reduction or withdrawal from the contract.

Product warranty (termékszavatosság). For defective products you may also claim directly against the manufacturer/distributor for repair or replacement within the statutory period, under the conditions set by the Civil Code.

Commercial guarantee (jótállás). This product category is not subject to mandatory guarantee under Decree 151/2003. We do not provide a separate commercial guarantee beyond the statutory warranty rights above.

Transport damage. If your parcel arrives visibly damaged, please note it with the courier on delivery where possible and contact us without delay so we can help resolve it quickly. Reporting transport damage promptly helps us assist you, but does not shorten or replace your statutory warranty rights above.

We are not responsible for delays caused by shipping companies or customs procedures.

You may submit a complaint about the product or our conduct orally or in writing to the contact details in Section 1. We record written complaints and respond substantively in writing within 30 days. If we reject a complaint, we explain why and inform you of the dispute-resolution options in Section 9.

Consumer protection authority (by our registered seat):

Bács-Kiskun Vármegyei Kormányhivatal, Consumer Protection Department — 6000 Kecskemét, Szent István krt. 19/A · +36 76 795 710 · fogyasztovedelem@bacs.gov.hu

Conciliation board (békéltető testület). As a consumer you may initiate free, out-of-court dispute resolution before the conciliation board competent for our registered seat:

Csongrád-Csanád Vármegyei Békéltető Testület — 6721 Szeged, Párizsi krt. 8-12. · +36 62 554 250 / 118 · bekelteto.testulet@cskik.hu · www.bekeltetes-csongrad.hu

Cross-border (EU) consumers. For cross-border disputes you may also contact the European Consumer Centres Network (ECC); for Hungary: www.magyarefk.hu.

Note: the EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore no longer referenced.

These Terms and Conditions are governed by the laws of Hungary. Mandatory consumer-protection rules of the consumer's country of residence remain unaffected. In case of legal dispute, the competent Hungarian courts shall have jurisdiction, subject to applicable consumer-protection rules.

Questions or requests? We are happy to assist you in English:

info@palatinushandmade.com · +36 20 9529 211

Complete and return this form only if you wish to withdraw from the contract. Applies to standard catalogue models; not applicable to custom-made blades.

To: R&M Factory Kft., Kiss Ernő u. 82., 6230 Soltvadkert, Hungary — info@palatinushandmade.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*) / received on (*): ______________________
• Order number: ______________________
• Name of consumer(s): ______________________
• Address of consumer(s): ______________________
• Email for confirmation: ______________________
• Signature of consumer(s) (only if this form is notified on paper): ______________________
• Date: ______________________

(*) Delete as appropriate.