Skip to Content

Privacy Policy – Palatinus handmade

1. Data controller 

​

The data controller of this website is R&M Factory Kft., a company registered in Hungary.

Registered address:       R&M Factory Kft., 6230 Soltvadkert, Kiss Ernő u. 82., Hungary
Comp.reg.nr:                  03 09 127372
EU VAT number:             HU24865157
CEO:                                Nikolett Palatinus
Founder & owner:          Róbert Palatinus
Email:                              info@palatinushandmade.com

2. Scope of this policy 

This Privacy Policy outlines what personal data we collect, store, use, and protect when you interact with our website or make a purchase through our webshop.

3. Personal data we collect 

We may collect and process the following types of personal data:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment information (securely handled by third-party payment providers)
  • IP address and browser information (for analytics and security purposes)

4. Purpose of data processing 

​

We use your personal data for the following purposes:

  • To process and fulfill orders
  • To communicate with you regarding your order or inquiries
  • To provide customer support
  • To send order confirmations and shipping details
  • To operate and improve our webshop
  • To comply with legal obligations

5. Legal basis for processing 

​

​

We process personal data in accordance with the EU General Data Protection Regulation (GDPR). The legal bases include:

  • Contractual necessity (e.g., order fulfillment)
  • Legal obligations (e.g., accounting and tax regulations)
  • Legitimate interests (e.g., fraud prevention, analytics)
  • Consent (e.g., newsletter subscription)

6. Data storage and security 

We store your personal data securely and protect it against unauthorized access, modification, disclosure, or destruction. Data is retained only as long as necessary for the purposes for which it was collected, or as required by law.

7. Third-party service providers 

We share your data only with trusted third-party service providers necessary for operating our webshop (e.g., payment processors, shipping companies, analytics tools). These providers act under data processing agreements and are not allowed to use your data for other purposes.

8. International data transfers 

Our webshop operates from Hungary, but we ship worldwide. If your data is transferred outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR.

9. Your rights 

You have the following rights:

  • Access to your personal data
  • Request correction or deletion of your data
  • Object to or restrict data processing
  • Withdraw consent (if processing is based on consent)
  • Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us at info@palatinushandmade.com.

10. Cookies 

​

Our website uses cookies to improve your browsing experience, provide essential functions, and analyze traffic. You can manage your cookie preferences through your browser settings.

11. Changes to this policy

We reserve the right to modify this Privacy Policy at any time. The latest version will always be available on our website.